Let’s fight COVID-19 together!
Stay updated about our efforts to keep you safe during the coronavirus pandemic.
We must unite against mass Covid-19 Transmission ― Tan Sri Dr Noor Hisham Abdullah
Malaysia recorded 691 new Covid-19 cases on 6 Oct 2020, the highest daily count ever (nst.com.my). In order to fulfill our role as a food service provider, we are complying with the prescribed standard operating procedures (SOPs)
Body Temperature of Home Chefs
Hometaste constantly monitoring the body temperature of our homechefs and updated here. This allows you to know the health condition of the contact person of your orders and so, you can enjoy your home-cooked meals with confidence.
In case any personnel is having abnormal body temperature, we will not allow them to continue working and advice them to seek consultation from doctor nearby.
Body Temperature (Before)
Overview
The COVID-19 lockdown has limited the movement of people across nations. By force of circumstances, this had led to a net positive impact on the online F&B industry. The availability of food delivery services is a welcomed comfort – especially for those who do not have the facilities or ability to cook their own meals. Specifically, Hometaste is serving home-cooked food delivery services who have been actively delivering throughout the whole Klang Valley.
In the face of rising cases, Hometaste will continuously to deliver during this pandemic with even higher precautious. (Stay updated here) We want to ensure all your meal is absolutely clean and safe from cooking to delivering!
01
Raising safety and hygience standards
02
Provide assurance on our food delivery services
- Keep track of the temperature of homechefs and riders before and after handling your orders.
- Keeping customers and riders inform of the health condition of the contact person of the orders via Worry-free Card.
- In case any personnel is having abnormal body temperature, they’re not allowed to continue working and advice to get medical help.
03
Provide better and safety home-cooked food experiences
Our only goal is to create a better and safety home-cooked food delivery experiences from our home chefs and riders to customers. As the situation is fluid with new information released everyday, we will constantly monitor and adjust our guidelines on how we are to navigate the situation, what processes we will be putting in place to comply with health and safety guidance.
Prevention Protocol for Covid-19
Following the novel coronavirus disease 2019 (COVID-19) pandemic, The Ministry of Health (MOH) have put in place a number of measures to fight the spread of the disease. Some safety measure to minimize the exposure to COVID-19 include:
Wear Mask
Always wear a mask when you are out.
Wash Your Hands
Always wash your hands.
Temperature Check
Always check your temperature
Social Distancing
Kepp 2 metre of safe distance.
For Our Customers
Important message for our customers
Worry-Free Sticker
Check the body temperature of our homechefs and riders
Worry-Free Card (Live)
Check our home chefs’ body temperature before and after they preparing your food
01
Contactless Delivery
To minimize physical contact which can limit the spread of Covid-19, you can tell our riders where to drop off your food e.g. at the door.
02
Cashless Payment
To reduce physical contact, we encourage online payment. We also have Order First, Transfer Later for those can’t proceed with online payment.
03
Educate Home Chefs & Delivery Riders
We constantly educate our home chefs, who prepare our home-cooked lunch and dinner meals and delivery riders on practicing S.O.P to ensure we can serve a safe food delivery services.
Here’s the list of our kitchens!
Lunch: the.kitchen, Dip Dip, Pasta House, Mei • Hakka Lei Cha, Nana’s Thai Kitchen, Khow’s Yong Tau Foo, Chef Way
04
Worry-free Delivery Card
We keep you informed of the health condition of the contact person of your orders with a Worry-free delivery card.
Learn more View Worry-Free (Live)05
Maintain Social Distancing
Our teams, homechefs, and riders are urge to achieve social distancing measures of 2 meters when they are working in the same space.
06
Extend Delivery Coverage Area
We extend our food delivery services to where you needed. Check our delivery area here.
Prevention Protocol for Covid-19
Following the novel coronavirus disease 2019 (COVID-19) pandemic, The Ministry of Health (MOH) have put in place a number of measures to fight the spread of the disease. Some safety measure for home chefs to minimize the exposure to COVID-19 include:
Be Prepared
Use alcohol-based hand sanitisers when you can’t use soap and water
Kitchen Hygiene
Clean and disinfects kitchen always.
Knowledge Sharing
Clean your hands regularly.
Staff Screening
Always check the health condition of chefs and kitchen helpers.
For Our Homechefs
Important message for our homechefs
Contactless Delivery
Leave a instructions to our riders on where to drop off your food.
01
Check your body temperature twice a day
Measure your body temperature before and after you preparing foods and inform us to update online to keep customers informed.
02
Wash hand with soap and water frequently
Food hygiene starts with good personal hygiene. Wash your hand with soap and water for at least 40 seconds, especially before, during, and after preparing food. In addition, wear a mask when preparing food.
03
Ensure food are carefully sealed
Make sure you seal the food nicely following the latest hygiene and safety protocols and also to avoid spills.
04
Wash dishes regularly and keep kitchen clean
Clean and disinfect frequently touched surfaces (e.g., kitchens, workstations, common areas) at least daily, or as much as possible and as required by food safety requirements.
05
Set up contactless takeaway stations for riders to pick up orders a safe distance away from you
To minimise physical contact with riders picking up orders from your place.
06
Do not cook when you are feeling unwell
If you are feeling unwell, please see a doctor immediately. You can contact us to arrange for cancellation of orders with customers.
For Our Delivery Riders
Important message for our delivery riders
Sanitize hand frequently
We ensure to sanitize riders’s hand before and after they out for delivery
01
Sanitise your delivery bag regular
Must sanitise your delivery bags before and after delivery to prevent spread of coronavirus.
02
Check your body temp twice a day
As fever is a symptom of Covid-19, hence riders are require to measure their body temperature twice a day. Normal human body temperature ranges from 36.0°C to 37.5°C. Any riders with higher body temperature are not allowed to deliver orders.
03
Wear mask and gloves when on duty
We constantly educate our homechefs and riders on practicing S.O.P to ensure we can serve a safe food delivery services.
04
Follow customer instructions for contact-less delivery
We keep you informed of the health condition of the contact person of your orders with a Worry-free delivery card.
05
Contact us if face any difficulties
If you face any difficulties, don’t hesitate to contact our operation team to assist you.
06
Extend Delivery Coverage Area
We extend our food delivery services to where you needed. Check our delivery area here.
